Order Issues

I want to see the status of my order, how do I do it?

You can see the status of your order from our tracking system, click here.

*You will need the number of your order or tracking that we send to your email.

I can't find my order anywhere, what do I do?

If you just ordered it, keep in mind that it takes us at least 3 days to process it. In high seasons it may take a little longer. If you want to verify that you made the order, you can see it from your SUNVOSS account, click here.

How long does delivery take?

Delivery times vary depending on the country. We ship to all countries of the world.

*For Europe (all countries), USA (all states), Australia and Canada between 7-10 days. The rest takes around 2-3 weeks

I'm missing an item from my order, what do I do?

We usually send orders separately, so please be patient. Still, you can see their status from our tracking system, click here.

If I do not receive the order?

Don't worry, we guarantee you will have your order or your money. Our support guarantees you help at all times, you can contact us from using this form.

Can I change my shipping address?

If the order has been sent we cannot modify any type of information

If you want to change your shipping address, please send us an email from this form.

Can I cancel my order after I've placed it?

You have a limited timeframe to cancel your order; 24 hours after completing your order. If you want to cancel your order, contact us.