We do our best to resolve any issues our customers have with their products online. If you still want a refund for your order, we can of course make the payment, if the complaint is made within 14 days from the date of order and the affected product (s) are not sold. For more information, learn more about reimbursement guidelines.
FAQ - Frequently Asked Questions
- Do you provide product tracking / tracking information?
Yes, wait three days after your order and ask us by email at:
- Some things are missing in my order. What should I do?
Our products are delivered separately according to your order. If, for example, it contains goods from two different warehouses, then there will be two deliveries. The rest of the order will probably arrive soon.
- I received a damaged item. What can I do?
We are sorry to hear that. Simply send a photo of the damaged item to the email address: firstname.lastname@example.org, and we will send you a similar replacement item as soon as possible.
- Where are we?
- I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at all times. If you still think you need help tracking the package or would like to inquire about it, please contact us by email at ; email@example.com
- Do you have reimbursement guidelines?